Maison Barbès MAISON BARBÈS Paris · Montmartre
Personal data

Privacy policy

Translation provided for information purposes. In the event of any discrepancy, the French version prevails.

Last updated: 3 October 2023

Introduction

In connection with the use of its services, and in particular the services available on its website, Maison Barbès, as data controller, may collect and process personal data concerning you.

We are committed to respecting the privacy of prospective clients and visitors to our website. All processing of personal data carried out in connection with the services available complies with the applicable local data protection regulations, in particular the provisions of the amended French Data Protection Act of 6 January 1978 and the General Data Protection Regulation (Regulation (EU) 2016/679), or “GDPR”.

1 – What are our commitments regarding personal data protection?

Maison Barbès is committed to ensuring a high level of protection for the personal data of its clients, prospective clients, website users and any other person whose personal data it processes.

Maison Barbès undertakes to comply with the regulations applicable to all the personal data processing it carries out:

  • Your personal data is processed lawfully, fairly and transparently;
  • Your personal data is collected for specified, explicit and legitimate purposes and is not further processed in a manner incompatible with those purposes;
  • Your personal data is kept in an adequate and relevant manner and is limited to what is necessary in relation to the purposes for which it is processed;
  • Your personal data is accurate and kept up to date, and every reasonable step is taken to ensure that data that is inaccurate, having regard to the purposes for which it is processed, is erased or rectified without delay.

Maison Barbès implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk inherent in its processing operations, to meet regulatory requirements and to protect the rights and data of data subjects from the design stage of its processing operations.

In addition, Maison Barbès contractually requires the same level of personal data protection from its processors (service providers, suppliers, etc.).

2 – What personal data do we collect?

2.1 – Depending on the purpose of collection

The personal data we collect varies depending on the purpose of collection and the Service we provide to you.

In general, we may directly collect the following categories of personal data:

  • a) personal contact details, such as your surname, first name, e-mail address, postal address and telephone number(s);
  • b) the login details used to access your online account, i.e. username and password. We need these to create a personal user account;
  • c) exchanges with us, which may include details of conversations via chat or customer service;
  • d) demographic information, such as your age, gender and lifestyle preferences (including your favourite products and your interest in them);
  • e) browsing history, such as pages visited, date of visit, location at the time of the visit, or IP address;
  • f) payment information when a purchase or booking is made on one of our websites, online shops or applications. The invoice is generally issued in your name, with your billing address and payment details such as your credit card or bank account;

We may also collect personal data about you indirectly when you share content on social networks, websites, shops or applications relating to our products and services, or respond to our posts and promotional announcements on social networks.

2.2 – Personal data concerning minors

Maison Barbès does not collect or process personal data relating to children under the age of 18 without the prior consent of the parents or holders of parental responsibility for the child.

If personal data concerning children is collected via our website, parents or holders of parental authority may object by contacting us at the address given at the bottom of this page.

3 – How is personal data collected?

3.1 – Means of collecting your data

In the course of our relationship, you may provide us with your personal data by various means, in particular on our website when browsing, making purchases or bookings, filling in the various collection forms, creating an account, posting comments on our social network pages, contacting our establishment, or otherwise sending us your personal data.

3.2 – IP address

An IP address is a series of numbers automatically assigned to your computer by your internet service provider each time you connect. With each request you make on the site, our servers record a trace of your visit. We collect IP addresses in order to analyse trends on the site. We do not pass on any information that would allow you to be identified, which means that your session will be recorded but will remain anonymous to us. We may use your IP address in cooperation with your internet service provider to identify you should we need to enforce the terms of use to protect our services or clients, or to comply with applicable laws.

3.3 – Cookies

In order to constantly improve the quality of the services offered on our website and ensure they meet your expectations, Maison Barbès may use “cookies”, text files used to identify your device when you connect to one of our services. Placing a cookie or tracker on your device (computer, tablet, smartphone, etc.) allows Maison Barbès to collect information and personal data, depending on the settings you have chosen for your device.

Types of cookies used:

  • a) Cookies essential to the use of the site. They allow you to use the main features of the site, such as purchasing or booking services. If you disable cookies, you will no longer be able to use these features. The information stored cannot be used for commercial purposes.
  • b) Site performance cookies. Performance cookies allow us to optimise our website and detect any technical problems you may encounter. They allow us to collect information on how you use the site, including the number of visits per page, the number of error messages displayed, the time spent on a page, or the number of clicks on an area of the site. The information stored cannot be used for commercial purposes.
  • c) Functionality cookies. These cookies allow the site to remember the choices you have made (such as your username, chosen language or region) and to provide more precise and personal features. These cookies can also be used to remember changes made by the user, such as text size or font. They may also be used to provide services you have requested, such as watching a video or leaving a comment on a blog. The information collected by these cookies may be anonymised and cannot track your browsing activity on other sites. By using our website, you agree to receive this type of cookie on your device.
  • d) Cookies from third-party websites and social networks. Our website contains links and/or content leading to other sites and social networks, and we do not know which cookies they use. To find out more, please consult the information provided by these third-party sites and social networks about their own cookies.

3.4 – Respecting your privacy

We are committed to protecting your privacy and observe the following 2 principles.

  • We do not associate with your cookies any information that directly and personally identifies you. Cookies can in no way reveal your address, date of birth, telephone number or any other information that identifies you.
  • We do not provide any personal information to advertisers or to third-party sites that display our interest-based advertisements.

If your computer or mobile device is used by several people, or has several browsers, the content displayed to other users may reflect your preferences. If you wish, you can change your browser settings.

For more information on how cookies and targeted advertising work, you can visit the CNIL (French data protection authority) website: https://www.cnil.fr/fr/cookies-les-outils-pour-les-maitriser.

3.5 – Links to third-party sites

Our website may contain links to third-party websites.

We accept no liability for the collection, use, management, sharing or disclosure of data and information by these third parties.

The disclosure of information on third-party sites is governed by the privacy policies and terms of use of those sites. We recommend that you read the privacy policies of these websites before submitting any personal information.

4 – What is the data that may be collected used for?

Your data is mainly used for booking and purchasing purposes (provision of services, specific services and products), prospecting, loyalty, events, commercial information, satisfaction surveys, competitions, new services and products designed to improve your experience at our establishment, statistical studies, recruitment, after-sales service, and the handling of your requests and/or complaints. Apart from cases where your consent has been obtained (in particular to send you personalised offers), the processing of your data for the various purposes above is necessary in particular:

  • To perform the service contract;
  • To comply with a legal obligation;
  • For the purposes of the legitimate interests pursued by our establishment (in particular developing new services and offers, improving customer service, etc.).

More specifically, your data is used:

  • To enable you to benefit from all the services available on our establishment’s website: booking management, assistance and complaints, etc.;
  • To enable you to browse our website;
  • To match our information, notifications, offers and other services as closely as possible to your interests;
  • To facilitate the administrative formalities relating to bookings and purchases.

5 – How long is your data kept?

Maison Barbès undertakes to keep your personal data for no longer than is necessary for the purposes for which it is processed.

Retention periods are set according to the purposes of the processing carried out by Maison Barbès and take into account, in particular, the applicable legal provisions requiring a specific retention period for certain categories of data, any applicable limitation periods and the CNIL’s recommendations on certain categories of data processing.

6 – Who may access your personal data?

6.1 – Recipients of your data

Data collected on our website may be disclosed to our internal staff or to providers of ancillary services (processors, service providers, banks) in connection with the performance of all or part of the services referred to above. In this context, Maison Barbès requires its service providers to implement strict measures to ensure the confidentiality and protection of this data.

6.2 – Data transfers outside the European Union

Personal data may be processed outside the European Economic Area (EEA). If so, Maison Barbès will do everything possible to ensure that such international data transfers benefit from an adequate level of security and appropriate safeguards.

7 – How to exercise your rights

In accordance with the amended French Data Protection Act of 6 January 1978 and European Regulation No. 2016/679/EU of 27 April 2016, you have the right to access, rectify, port and erase your Data, and to restrict its processing. You may also, on legitimate grounds, object to the processing of data concerning you.

In addition, you have the legal right to set out instructions regarding what happens to your personal data after your death.

Furthermore, any person who was a minor at the time their personal data was collected may have it erased as soon as possible.

You may exercise your rights:

  • Via the contact forms on our Site
  • By e-mail to: direction@maison-barbes.com
  • By post to: Maison Barbès – 4 rue Bervic, 75018 Paris, France

To process your request as effectively as possible, please provide your surname, first name and e-mail address. In the event of reasonable doubt as to your identity, we reserve the right to ask you for a copy of your identity document.

We will reply as soon as possible and in any event within one month of receiving your request; this period may be extended by two further months taking into account the complexity and number of requests.

If you nevertheless consider that we have not processed your personal data in accordance with the regulations in force, you may lodge a complaint with the CNIL:

https://www.cnil.fr/fr/plaintes.

“Bloctel” telephone marketing opt-out list

Any consumer who does not wish to receive telephone marketing calls may register free of charge on the opt-out list provided for in Article L. 223-1 of the French Consumer Code.

Registration can be made:

  • directly on the Bloctel website: bloctel.gouv.fr/
  • by post to Société Worldline – Service Worldline, River Ouest 80, Quai Voltaire, 95870 Bezons, France.

Consumers registered with Bloctel may not be contacted for telephone marketing by Maison Barbès.

Registration on the list takes effect within a maximum of 30 days from the confirmation received by e-mail. From that confirmation, the telephone number is protected for 3 years. Find out more about how the scheme works at bloctel.gouv.fr/.

8 – IT security / secure transactions

Ensuring the security and confidentiality of the personal data you entrust to us is a priority for Maison Barbès. We therefore implement all appropriate technical and organisational measures, having regard to the nature, scope and context of the personal data you provide and the risks presented by its processing, to preserve the security of your personal data and, in particular, to prevent any accidental or unlawful destruction, loss, alteration, disclosure, intrusion or unauthorised access to this data.

We offer a secure online payment system using the latest technologies.

Maison Barbès strives to combat identity theft on the internet. This is why, for example, we use a system to detect fraudulent bank card payments. This system is designed to protect you in the event of loss or theft of your bank card.

The security and confidentiality of personal data depend on everyone’s good practices. We therefore encourage you not to disclose your passwords to third parties, to always log out of your profile and social network account (particularly where accounts are linked) and to close your browser window at the end of your session, especially if you access the internet from a computer shared with others. This will prevent other users from accessing your personal information.

9 – Contact us

For any further questions about this policy or about how Maison Barbès processes your personal data, please contact us at: direction@maison-barbes.com

10 – Changes to this policy

Maison Barbès reserves the right to amend this personal data protection policy.